We pride ourselves on bringing you the best stuff for the best prices with the best service, but... We have been very liberal with returns, but due to abuse by some, our new return policy is for store credit only. If you have a problem with an item, a defect or damage, we will take care of you, but we can no longer run a buy and try service. No returns on underwear or intimate apparel, either! IF YOU HAVE ANY TROUBLES WITH WEBSITE ORDERING, FEEL FREE TO CALL US AT 917 971 3322 and we can take your order over the phone. Email:info@easytigermodels.com